Agent Performance
Team productivity and conversion analytics · May 25, 2026
Agents Active Now
34
6 on break · 8 offline
Team Avg Conversion Rate
12.7%
Target: 15% · 3 agents above target
⚠ Below targetTotal Talk Time Today
142h 18m
74% avg utilization across team
Agent Leaderboard
7 active · 1 on break · 2 offline
| # | Agent | Status | Tier | Campaign | Calls | Calls/hr | Conv. Rate | Avg Deal | Talk Time | Revenue | Quality | Follow-up % | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | DW Darnell Washington | Active | Top Performer | Home Insurance Renewal | 76 | 10.1 | 19.7% | $580 | 87% | $8,692 | 91 | 96% | |
| 2 | BK Brianna Kowalski | Active | Top Performer | Medicare Supplement | 84 | 11.2 | 22.6% | $420 | 91% | $7,980 | 94 | 100% | |
| 3 | PN Priya Nambiar | Active | Top Performer | Home Insurance Renewal | 71 | 9.5 | 18.3% | $610 | 84% | $7,930 | 89 | 100% | |
| 4 | MO Marcus Osei | Active | On Target | Small Biz Telecom | 63 | 8.4 | 14.3% | $390 | 79% | $3,510 | 82 | 88% | |
| 5 | KH Kevin Hartley | On Break | On Target | Auto Loan Refinance | 49 | 6.5 | 12.2% | $450 | 71% | $2,690 | 76 | 83% | |
| 6 | TF Tamika Flowers | Active | On Target | Pet Insurance | 58 | 7.7 | 13.8% | $310 | 75% | $2,480 | 78 | 91% | |
| 7 | SY Sandra Yuen | Active | Needs Coaching | Credit Card Balance | 52 | 6.9 | 8.7% | $280 | 64% | $1,270 | 64 | 72% | |
| 8 | RE Rodrigo Esteves | Active | Needs Coaching | Auto Loan Refinance | 44 | 5.9 | 7.3% | $320 | 58% | $1,030 | 61 | 68% | |
| 9 | JT Jasmine Trout | Offline | At Risk | Solar Panel Residential | 21 | 3.5 | 4.8% | $190 | 38% | $380 | 52 | 44% | |
| 10 | TM Trevor Mbeki | Offline | At Risk | Solar Panel Residential | 18 | 3 | 3.2% | $210 | 31% | $210 | 48 | 38% |
Showing 10 of 10 agents